Retail
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Retail  

Retail
Whether working at precinct scale, or with individual brands, our approach is the same: We put people at the center, and consider the ‘ROE’ - the Return on Experience - to create places and spaces where people want to be. ROE is a mindset and an empathetic human-centered approach to design. Projects begin with a deep dive into user needs, behaviours, preferences and pain points, and these insights lead and shape our entire design process. Whether helping a government agency streamline and improve service delivery, or a developer to create a new CBD mixed-use precinct, our ROE approach is proven to deliver value and differentiated assets that out-perform.  
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As bricks-and-mortar retail is revolutionised by digital connectivity, we can help you unlock the role of the physical environment in a transformative customer experience. 
Gareth Huston
Principal
Auckland
Keri Drecki
Senior Associate
Auckland
Holly Gapinski
Associate Principal
Christchurch
Blair Johnston
Executive Team, Head of Design, Principal
Auckland
Kate Roach
Principal
Melbourne

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