Retail
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Retail  

Retail
Whether working at precinct scale, or with individual brands, our approach is the same: We put people at the center, and consider the ‘ROE’ - the Return on Experience - to create places and spaces where people want to be. ROE is a mindset and an empathetic human-centered approach to design. Projects begin with a deep dive into user needs, behaviours, preferences and pain points, and these insights lead and shape our entire design process. Whether helping a government agency streamline and improve service delivery, or a developer to create a new CBD mixed-use precinct, our ROE approach is proven to deliver value and differentiated assets that out-perform.  
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As bricks-and-mortar retail is revolutionised by digital connectivity, we can help you unlock the role of the physical environment into a transformative customer experience. 
Gareth Huston
Principal
Auckland
Kate Roach
Principal
Melbourne
Blair Johnston
Head of Design, Principal
Auckland
Holly Gapinski
Associate Principal
Christchurch
Keri Drecki
Senior Associate
Auckland
Julia McPherson
Principal
Wellington

Retail

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